Introduction
Salesforce users sometimes see missing calendar events in their 'My Events' view. Although Einstein Activity Capture is set up correctly, some Outlook events fail to sync with Salesforce calendars. This can cause confusion and disrupt planning. The challenge lies in unpredictable syncing behavior that undermines user trust. Next, real-world examples demonstrate the issue in detail.
Real-world Experience
Let's look at a real example from a frustrated user.
I've been struggling with Einstein Activity Capture. Some of my Outlook events just do not show up in Salesforce, and it's really affecting my schedule.
This issue mirrors a broader pattern where synced data occasionally goes missing despite proper configurations, prompting deeper troubleshooting.
Einstein Activity Capture Solution
Analyzing the situation reveals that sync issues often stem from minor configuration bugs or delayed updates. Salesforce sometimes fails to update events due to timing mismatches or integration hiccups. Despite many attempts to reconfigure connections, some events continue to be missed. Community insights suggest rechecking user permissions and re-establishing the sync settings. Below are the steps needed to resolve this issue:
Review Sync Settings
Check the configuration in Salesforce and Outlook. Ensure that 'Calendar Sync' is enabled and that the correct options are selected under Einstein Activity Capture.
Verify User Permissions
Review user permissions and sharing settings in Salesforce to ensure calendar data is visible. Confirm that no restrictions block event appearances.
Re-establish Integration
Disconnect and reconnect the Outlook integration. This forces a new sync, which can clear delayed or missed events.
Test and Confirm
After adjustments, create a test event. Ensure that the event appears in the 'My Events' calendar to verify the fix.
Limitations to Consider
Even after following these steps, occasional sync delays may persist due to system constraints. The fix may not cover all rare cases linked to external email provider issues, so ongoing monitoring is necessary.
Alternative Solution
It can be really frustrating when Einstein Activity Capture doesn't sync your Outlook events as expected, leaving you with missing data and disruption in your schedule. Try DryMerge as a solid alternative built to tackle these specific issues. DryMerge is an AI-native app that works with both Salesforce and Outlook to make sure your information is always up to date. It checks your calendar carefully and pulls in the most important event details to update your records in Salesforce accurately. With DryMerge, you get a system that handles multiple accounts and attachments without skipping a beat. Its built-in AI highlights the details that matter most to your work, ensuring you always have the right information when you need it.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
